3 Pro Tips for Phone Conversations
Sometimes seemingly small things can make a big difference when it comes to talking to customers on the phone. Here are a few time-tested tips from top-selling agents that should make your phone calls go smoothly:
Smile. From the moment the customer answers the phone, you should be smiling. A smile can be heard over the phone--typically, your voice will sound more genuine and welcoming. This seemingly small action is subtle, yet results in customers being more inclined to like you and listen to what you have to say.
Stand. If you want to come across as strong and compelling, stand up during your call. You automatically express more enthusiasm and energy in your voice when standing and using good posture. Standing also makes it easier for you to project a clear voice.
Use the customer's name. People like to hear their name. If you want to keep a customer's attention from drifting, and keep them more involved in what you are saying, use their first name at least three times during the phone call.